Delivery & Returns Information

Standard Delivery (3 – 7 days)

Standard delivery within the Channel Islands and United Kingdom is free (exceptions below). To qualify for free delivery you will be required to select the "free delivery" box during the check out process.

EXCEPTIONS: Free delivery option may not apply during special promotional and sale periods and therefore will not be accessible to select at the check out. Free delivery excludes golf bags and golf shoes due to size and weight although we do subsidise delivery cost.

Standard Delivery International

Delivery to addresses outside the Channel Islands and UK are charged by country. Delivery times and charges may vary. You will be required to select the delivery option during the check out process.  Rates are subsidised for packages up to 1kg.  Parcels in excess of this weight may be subject to a supplement and any additional charge will be advised to you and requested prior to dispatch.

Priority (Next Day or Two Day) Delivery

Place your order on our website during Monday to Friday by 11 am and "next working day" delivery is available for orders to Guernsey, Jersey and most UK destinations and subject to a Saturday delivery by your local postal service provider. Rates are subsidised for packages up to 1kg. Parcels in excess of this weight may be subject to a supplement and any additional charges will be advised to you and requested prior to dispatch.

Please Note: Some locations will take longer to deliver to (i.e. next two working days). These locations include Herm, Sark and some northern parts of Scotland and Scottish Isles.

Exceptions: We regret priority delivery cannot be used when sending an item to Admail, HM Forces or ROI addresses. Should you request next day (or next 2 working days) delivery to a location where this facility is not operational your goods will be sent by standard delivery.

Returns and Refunds Policy

We are happy to refund your purchase if it is unsuitable. Please return your purchase in its original condition within 21 days, remembering to include the completed returns form. The cost of postage and packing will be your responsibility and will not be refundable by OffHerTrolley. All refunds will be credited in the original form of payment. Please allow 7 days for refund. We regret we do not take responsibility for parcels lost in transit from customers. Proof of posting is not proof of delivery. Therefore we recommend that you return your goods by recorded or registered delivery to enable you to track and trace any return goods that may go astray.

Returns Address:  OFF HER TROLLEY, Unit 4 Tokoroa, Bordeaux Road, Vale, Guernsey GY3 5ED

 

 

Free Delivery

Don't forget to check FREE DELIVERY* if your order is to be delivered within the Channel Islands or the UK. And, if you're living in paradise and your destination is not listed when you create your order, email us and we'll make sure it's added. Don't be shy! *Free Delivery may not be applicable during sale or promotional periods and excludes golf bags and shoes.

Contact Us

07781447900
24 Hour Message Minder
info@offhertrolley.co.uk

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