Terms & Conditions
These Terms and Conditions are applicable every time you access and/or place an order for goods from our website. Before completing your order you will be required to confirm that you have read and accept these Terms and Conditions. These Terms and Conditions supersede all previous Terms and Conditions, representations, undertakings and agreements.
1. Acceptance of Your Order
We will send you an e-mail acknowledging your order. Acceptance of your order will be deemed to occur on allocation of the goods to your order. The completion of the contract between you and us will occur when the order is dispatched, unless you have since cancelled the order. We may not accept your order for one of the following reasons:
1. The product you ordered may be out of stock;
2. We may have identified a pricing or product description error;
3. We may have been unable to obtain authorisation for your payment.
By submitting an order through our website you represent and warrant that the payment details provided are valid and correct and that, when your order is accepted and processed by us, payment will be made in full.
3. Pricing Policy
All prices shown on the website are in £ Sterling and may change from time to time. Prices are inclusive of VAT. VAT will be applied at the checkout if your order is being dispatched to a destination within the United Kingdom. Customers located outside of the UK will have VAT deducted during the checkout process.
We reserve the right to change prices at any time if there is a change to the rate of VAT and/or to add a delivery or administration charge. In the unlikely event that such price changes occur after you have placed an order and prior to dispatch, we will contact you giving you the opportunity to alter or cancel your order.
4. Delivery Charges, Special Delivery and Import Duties
Delivery within the United Kingdom and British Isles is free* unless you choose a special delivery chargeable option. Delivery of orders to addresses outside the UK are charged by country and delivery times and charges may vary. Some postal addresses may not be covered by our delivery services. *Free delivery may not be applicable during promotional periods and therefore will not be accessible to select at the checkout.
PLEASE NOTE: Any customs or import duties levied once the package reaches your chosen destination country will be your responsibility as we have no control over these charges.
5. Product Specification and Stock Availability
We have taken great care to ensure that the descriptions and specifications of our products are correct at the time of publishing. Slight variations may occur and we cannot guarantee that the product images you see on your pc, laptop, tablet, mobile are a totally accurate representation of the merchandise.
All items are subject to availability. Occasionally, when a product is popular, or during sale or special offer periods, it is possible for a number of customers to place orders for the last items simultaneously. This may result in an item being displayed as available when, in fact, it is sold out. Should items you order be out of stock, or delayed for any reason, we will contact you at the e-mail address, or telephone number which you provided when ordering. If we don't receive a response to our e-mail we will process the remaining items on your order.
6. Sale, Promotional Terms, Coupon Codes
From time to time we may promote special deals, discounts and offers. These offers are applicable whilst stocks last and may be withdrawn at any time. In addition we may offer incentives to spend a "specified amount" to receive additional discount or free goods. The additional discount or goods are only applicable when the "specified amount" is reached and the goods, up to and above the "specified amount" are retained after delivery. Should any goods be returned which result in the retained goods value dropping below the "specified amount" the retained goods will revert to the standard price (as shown prior to the additional discount). The value of the refund processed against the returned goods will reflect this. Any VAT will be refunded at the rate paid at the time of order. We reserve the right to refuse an order at any time.
Promotional Terms Regarding Refunds
You will always receive a refund that matches the amount that you paid for the item unless:
If you participated in a buy one get one free promotion and return only one of the items you will receive no refund. If you return both items you will receive a full refund.
If you participated in a buy one get one half price promotion and return only one of the items you will receive only the refund for the half price item. If you return both items you will receive a full refund.
If you participated in a linked free offer (e.g. buy a polo shirt for £30 and get a pair of golf socks worth £5 for free) you must return both items to get a full refund. If you only return the shirt in the example above you will be refunded only £25 to cover the price of the socks as you no longer qualify for the offer.
If you participated in a linked minimum spend offer (e.g. spend £50 or more and get an umbrella worth £18 for free) you must return all items to get a full refund. e.g. if you spend £60 and return goods to the value of £20 you will only be refunded £2 to cover the price of the umbrella, as you no longer qualify for the free offer, as you have only retained £40 worth of goods. If you return goods to the value of £10 in the example above, you will be refunded £10, as you retained goods to the value of at least £50.
7. Returns and Refunds Policy
We are happy to refund your purchase if it is unsuitable. Please return your purchase in its original condition within 21 days, remembering to include the completed returns form. The cost of postage and packing will be your responsibility and will not be refundable by Off Her Trolley. All refunds will be credited in the original form of payment. Please allow 7 days for refund. We regret we do not take responsibility for parcels lost in transit from customers. Proof of posting is not proof of delivery. We recommend that you return your goods by recorded or registered delivery to enable you to track and trace any return goods that may go astray. Returns address: Off Her Trolley, Unit 4 Tokoroa, Bordeaux Road, Vale, Guernsey GY3 5ED.
8. Incorrect Goods or Faulty Goods Delivered
In the unlikely event that the goods delivered are faulty or the incorrect goods are delivered, return postal charges at the standard rate will be refunded by Off Her Trolley. Incorrect or Faulty Goods delivered should be returned to Off Her Trolley within 7 days of receipt to guarantee a full refund. All refunds will be credited in the original form of payment. We regret do not take responsibility for parcels lost in transit from customers. Proof of posting is not proof of delivery. We recommend that you return your goods by recorded or registered delivery to enable you to track and trace any return goods that may go astray.
9. Cancelling Your Order and Administration Charges
If you need to cancel your order please email back your "acknowledgement of order" e-mail to us stating your intention to cancel your order. As Off Her Trolley always makes a great effort to process orders immediately it may not always be possible to stop an order being dispatched. In this instance please return the order, within 7 days of receipt. Where your order is returned to us within 7 working days of delivery to you, or you notify us in writing or by e-mail of your wish to cancel your order prior to dispatch, the cost of your order, should a debit have been transacted, will be reimbursed in full. Any return postage costs will be at your own expense.
10. Copyright, Ownership, Intellectual Property
All content included on our website is the property of Off Her Trolley or its content suppliers and is protected by United Kingdom copyright and database right laws. Our suppliers include, and are not limited to; Premium Golf Brands: Calvin Klein, Green Lamb, Cutter & Buck. Chervo, Golfino, Lyle & Scott, Royal Albartross and Champ.
11. Website Availability
We will do our utmost to ensure uninterrupted availability of the website however, due to the nature of the Internet, this cannot be guaranteed. Your access to the website may occasionally be restricted to allow for maintenance and/or the introduction and loading of new products. We may change the website, correct or update information at any time without prior notice. Except with regard to the descriptions of products and services available for order, we do not guarantee and are not responsible for the accuracy of any information provided on the website.
12. Internet Security
You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else and/or is likely to be used in an unauthorised manner. Although we use advanced security measures to protect your information against loss, misuse and alteration, we cannot absolutely guarantee the security of your information provided over the Internet. Use of this site is entirely at your own risk.
14. Colour Accuracy Statement
We've made every effort to make the colours on screen match as close as possible to that of the individual garments. Unfortunately, we cannot guarantee an exact colour match as the image colours will vary depending on your screen settings and resolution.